Privacy Policy

If you decide to use the services provided by our products, this agreement is used to inform us how the privacy of users is collected, used and disclosed.

If you choose to use the services we provide, you agree to the collection and use of information in connection with this policy. The personal information we collect is used to provide and improve services. We will not use or share your information with anyone unless otherwise stated in this Privacy Policy.

Unless otherwise stated in this Privacy Policy, terms used in this Privacy Policy have the same meanings as our Terms and Conditions, which are accessible in-game.

1. Collect information

We collect some or all of the information you provide to us, as well as data about your use of the website and applications, but we will mainly use the collected data to provide you with satisfactory services and improve your experience.

1.1. Collection of equipment and technical information

1.2. Routine personal information collection

When using our Services, we may ask you to provide us with certain personally identifiable information ("Personal Data") that can be used to contact or identify you

2. How to use the collected information

The game uses the collected data for some or all of the following purposes:

• Provide and maintain services

• Notify you of changes to our services

• Allows you to participate in interactive features of our Services when you choose

• Provide care and support to customers

• Provide analytics or valuable information so that we can improve our services

• Monitor service usage

• Detect, prevent and resolve technical issues

When you access the Services through your mobile device, we may automatically collect certain information, including but not limited to the type of mobile device you are using, your mobile device unique ID, your mobile device's IP address, your mobile device's operating system, and the mobile internet you use Type of browser, unique device identifier and other diagnostic data ("Usage Data").

3. Information storage

3.1. Data security

The security of your data is important to us, but remember that no security measure is perfect or impenetrable. While we endeavour to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

3.2, data transmission

Your information, including personal data, may be transferred to computers outside your state, province, country, or other governmental jurisdiction, and those computers may have data protection laws that differ from those in your jurisdiction .

If you are located outside of China and choose to provide information to us, please be aware that we transfer data (including personal data) to and process in China.

By agreeing to this Privacy Policy and then submitting such information, you consent to the transfer.

3.3. Data Disclosure

Games may disclose your personal data in good faith, believing that such actions are necessary:

• Fulfill legal obligations

• Protect and defend the rights or property in the software

• Prevent or investigate possible misconduct in connection with the Services

• To protect the personal safety of users of the service or the public

• Prevent legal liability

3.4. Service Providers

We may employ third parties (companies or individuals) to facilitate our services ("Service Providers"). Third parties provide services on our behalf, perform related services or assist us in analyzing how the services are used. Third parties can only access your personal data on our behalf to perform these tasks and are obligated not to use it for any other purpose.

3.5. Links to other websites

Our Services may contain links to other websites not operated by us. If you click on a third party link, you will be directed to that third party's website. We strongly recommend that you review the privacy policy of each site you visit. We have no control over, and are not responsible for, the content, privacy policies or practices of any third-party website or service.

4. Delete information

Important - If you would only like to deactivate or delete your FengQi account, please see the “Can I delete my FengQi account?” FAQ.

If you would like to erase all of your personal data associated with FengQi (Right of Erasure), you must contact our customer support team in-game from the account you wish to have your personal data erased. This will allow our customer support team to validate ownership of the account. When you do, you will want to identify your account as an Account related issue, and then choose the Other option so the team knows it is not an account recovery issue. They will provide you with the next steps of the process.

Upon the completion of this process, the following personal information will be removed: Registration Information Payment Information Information Collected by Customer Support Technical and Usage Information Location Information

Additionally, the following game and progression related information will be removed: Purchase history Game progress and social connections (Friends) made In-game currencies, seasonal content, and all other items collected Chat history with the FengQi customer support team

Requests may take up to 30 days to complete. Once this process is complete, FengQi company will not be able to recover this information or restore the account to its previous state under any circumstances.

Important - Customer Support is unable to manually delete FengQi accounts, but they can assist in the initial steps of the Right of Erasure process.

5. Protect information

We have implemented reasonable security measures to safeguard the confidentiality, security and integrity of the information collected and to prevent unauthorized access and use of the information in violation of this Privacy Policy. While we use reasonable efforts to keep your information secure while we maintain it, please be aware that no security measure is ever completely secure.

6. Collection of information related to children

We attach great importance to the protection of minors' personal information. If you are a minor under the age of 14, you should ensure that you obtain the consent of your guardian before using our services. consent of the person or guardian. If we learn that personal data from a child under the age of 14 has been collected, we will take all reasonable steps to delete the data as soon as possible. If you become aware that your child has provided us with personal information without your consent, please contact us.

7. cookie technology

We use cookies and similar tracking technologies to track activity on our Services and retain certain information.

Cookies are files that contain small amounts of data and may contain anonymous unique identifiers. Cookies are sent to your browser from websites and stored on your device. Other tracking technologies such as beacons, tags and scripts are also used to collect and track information and to improve and analyze our services.

You can instruct your browser to refuse all cookies or indicate when cookies are sent. However, if you do not accept cookies, you may not be able to use some parts of our services.

Examples of cookies we use:

• Session cookies. We use Session Cookies to operate our Services.

• Preference Cookies. We use preference cookies to remember your preferences and various settings.

• Security Cookies. For security reasons, we use secure cookies.

8. Third-party terms of service

9. Statistical analysis

Our products use third-party statistics, you need to agree to the privacy policy provided by the third-party service provider;

Links to the privacy policies of third-party service providers used by the app

10. Exit

In accordance with this Privacy Policy, you are always free to opt out of future collection of your personal information within the software by uninstalling all applications from each of your devices and discontinuing your use of this website.

11. Support

If you have any questions about this Privacy Policy, please contact us:

Contact Email: achc@aliyun.com

12. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to periodically review this Privacy Policy for any changes. Changes to this Privacy Policy are effective when they are posted on this page.